Effective Date: 22/05/2025

Company Name: Nick Plumbing and Leak Detection

Location: South Africa

At Nick Plumbing and Leak Detection, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Protection of Personal Information Act (POPIA) of South Africa.

1. What Information We Collect

We may collect the following personal information when you use our website or contact us:

Full name

Contact details (phone number, email address, physical address)

Service-related information (e.g., property location, plumbing issues)

Any additional information you choose to share with us

2. How We Use Your Information

We use your personal information to:

Provide plumbing services and quotes

Respond to enquiries and follow up on requests

Schedule appointments and perform services

Send relevant updates, confirmations, or feedback requests

Comply with legal and regulatory requirements

We will only use your information for the purpose for which it was collected and will not share it without your consent unless required by law.

3. How We Store and Protect Your Information

Your personal information is stored securely on our systems. We take reasonable steps to:

Prevent unauthorized access, loss, or misuse

Keep data accurate and up to date

Delete information when it’s no longer needed

4. Sharing of Information

We do not sell or rent your information to third parties. We may share your information with:

Service providers directly involved in delivering our plumbing services

Regulatory or legal authorities if required by law

All third parties are required to handle your data with the same level of care and confidentiality.

5. Your Rights

You have the right to:

Access your personal information

Correct or update your details

Withdraw consent for communication

Request deletion of your personal data (where applicable)

To exercise any of these rights, please contact us at the details below.

6. Cookies and Website Tracking

Our website may use cookies and similar tools to improve your browsing experience. These tools help us understand how people use our website and improve its functionality. You can choose to disable cookies in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us